At NIGATA Chemicals Ltd., we value your trust. Protecting your personal data and privacy is a top priority for us. Whether you are making a business inquiry, requesting product information, or engaging with us as a customer, partner, or supplier, we are committed to handling your data responsibly and transparently.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

Who is responsible for your personal data?

NIGATA Chemicals Ltd. is the data controller responsible for processing your personal data across all interactions with our company, including product inquiries, quotations, technical discussions, order processing, and after-sales support.

Why do we process your personal data?

We process personal data to:

• Respond to product inquiries and quotation requests

• Process and fulfill orders, shipments, and documentation

• Provide technical support and product-related information

• Communicate regarding pricing, availability, and delivery schedules

• Maintain business relationships with customers, suppliers, and partners

• Improve our services, website functionality, and customer experience

• Comply with legal, regulatory, and export control requirements

What types of personal data do we collect?

Depending on your interaction with us, we may collect the following categories of data:

• Identity & contact data: name, company name, job title, email address, phone number, business address

• Transaction & business data: order details, quotations, invoices, payment confirmations

• Technical data: IP address, browser type, device information, website usage data

• Communication data: emails, inquiry forms, messages, technical discussions, and support requests

• Compliance data: information required for export, customs, or regulatory compliance (where applicable)

We do not intentionally collect sensitive personal data unless required for legal or compliance purposes.

Where do we process your data?

Your personal data is primarily processed in accordance with applicable data protection laws. Where necessary, data may be shared with trusted partners or service providers located within or outside your jurisdiction, including outside the EU/EEA, with appropriate safeguards in place to ensure data protection.

Who do we share your data with?

We may share your personal data only when necessary and strictly for business purposes, including with:

• Logistics, freight, and customs service providers

• Payment processors and financial institutions

• IT, hosting, and communication service providers

• Regulatory, customs, or legal authorities when required by law

We do not sell, rent, or trade your personal data to third parties.

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Your rights

Depending on applicable data protection laws, you may have the right to:

• Access your personal data

• Request correction or updates

• Request deletion, where legally permissible

• Object to or restrict certain processing activities

Requests can be submitted by contacting us using the details provided on our website.